Tuesday 07/07/2020

  ***Parents or Guardians***

Infinite Campus Parent Portal Activation Instructions

Parents without a portal account, click the link below for instructions.

Portal Activation Instructions

Online Registration For Existing Students

Online Registration via Parent Portal Training Video

Parent Portal FAQ

Q.  I don’t have a Parent Portal account.   What should I do?

A. Click on the Portal Activation Instructions link above and follow the steps.   If you are unable  to create your account, please call your child's school for assistance.

Q.  I followed the Portal Activation instruction and was not able to retrieve my portal activation key.
A.  Please contact your child's school for assistance.

 Q.  I have a Parent Portal account but I forgot my username and password.  
 A.  On the Portal login page, there is a “Forgot Password?” and a "Forgot Username?" link.  This will only work if you have set your security preferences and registered an email address when logging in previously.   If you are not able to reset your password, please call your child's school.

 
Q.  I can login to the Parent Portal, but I only see one of my children. 
A.   Please verify you are NOT logging in with your child’s 10 digit GTID/Student ID number.  Parents should login with their own username and password.   You may need to follow the steps above to create your own portal account.  For additional assistance, contact your child's school. 

Q: After attempting to login several times, I am getting a box with scrambled letters and numbers when trying to log in.  What is this and what does it mean?
A:  This is called a “Captcha”.  If a parent mistypes or enters the incorrect password too many times, a captcha will appear.  This is a security feature to prevent unauthorized access to your account.  You will then need to enter the correct username, password, AND letters/numbers in the captcha box in order to log in.  The blue “refresh” button underneath the captcha box can be used to select a different captcha if one is too difficult to read.   If the parent fails to login, then you will need to get your account reset.   Please contact your child's school to have your account reset.

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